Modernizing time-critical logistics

Customer & Challenge

Quick International, a subsidiary of Kuehne+Nagel Company, specializes in time-critical transportation and logistics services. Their focus is particularly on high-priority medical supplies, such as human organs and tissues, as well as aircraft parts. Due to the sensitive and urgent nature of their deliveries, Q's operations depend heavily on seamless, reliable, and cutting-edge technology to ensure efficient service across the globe.

Product 1
Modernizing the core system (QuickOnline)

Quick’s existing system was facing increasing pressure to compete with newer logistics startups. These companies offered sleek, modern user interfaces and customer-centric features, which made Quick's older system feel outdated.

Quick needed to rework its platform with contemporary features such as:

• real-time shipment monitoring
• multi-factor authentication (MFA) for secure access
• an improved customer account management system

Additionally, it was necessary to adopt agile methodologies to accelerate product updates and adapt to market demands faster.

Product 2
Dispatch Dashboard Transformation

The dispatch system that Quick's team relied on for coordinating shipments was another critical bottleneck. The interface was outdated, resembling a DOS-like experience, making it difficult for new dispatchers to become proficient quickly. The learning curve for new employees stretched as long as three months, significantly impacting the company's efficiency and operational costs.

Our Solution

Product 1
A modern web-based platform

We delivered a complete renovation of Quick’s core logistics system:

• Developed a web-based shipment ordering platform, including an international address book feature for ease of use.
• Built the front-end of the system using React Native, offering a sleek and responsive user interface.
• Integrated Jenkins automation testing, ensuring the quality and stability of the platform throughout development and beyond.

With this new solution, Quick was able to compete head-to-head with startups offering more modern systems while maintaining the integrity of their legacy processes.

Product 2
Dispatch dashboard app

We introduced a new web-based dispatch dashboard that replaced the old, DOS-like interface. This application provides:

• A simplified onboarding experience, reducing the training period for new dispatchers from three months to just one week.
• An end-to-end (E2E) test suite that ensured reliability for both front-end and machine learning (FE/ML) components.
• Built using React Native, the new interface improved usability and reduced friction in the daily operations of dispatchers.

Services Delivered

1. Project Management
   Leading the project from discovery to launch.
2. Scrum Mastering
   Helping Quick’s teams embrace agile processes for faster and more efficient product development.
3. Development & QA
   Developing both front-end and back-end systems, ensuring reliability through automation and manual testing.
4. Release Management & Deployments
   Managing the release and deployment of the new systems, ensuring a smooth transition for users.

Impact

By partnering with us, Quick was able to elevate its operations to meet modern standards, boosting efficiency, improving customer satisfaction, and ensuring they remain competitive in a fast-evolving industry.

• Performance Boost

  Quick’s new system delivered a 40x performance improvement over the previous version, dramatically enhancing the speed and responsiveness of the platform.

• User Satisfaction

  The updated dispatch interface received an impressive 93% satisfaction rating from users across the U.S., including dispatchers and clients.

• Agile Implementation

  By incorporating SCRUM methodology and agile development practices, Quick not only saw more efficient software development but also realized operational cost savings through faster iterations and deployments.

• Global Launch Celebration

  To celebrate the release, we hosted a unique online pizza party through six time zones, from Los Angeles to Slovakia. Every team member enjoyed pizza while customers got first access to the new system.

• Simplified Onboarding

  The new dispatch dashboard significantly reduced the training period for new dispatchers from 3 months to just 1 week, leading to faster workforce readiness and improved operational efficiency.